Terms and Conditions

1. Who we are

Asian Plus Medical Center Pvt. Ltd. ("Asian Plus", "we", "us") is a health institution in Samakhusi-10, Tokha, Kathmandu. Since 2013 we have carried out medical examinations for foreign employment, visas, study, insurance and pre-employment purposes.

These terms apply to our services and to our website, asianplus.com.np. By booking or undergoing an examination, or by using our website, you agree to them. They are governed by the laws of Nepal, including the Foreign Employment Act, 2064, the Public Health Service Act, 2075, the Consumer Protection Act, 2075 and the Individual Privacy Act, 2075.

2. Before your examination

• Bring your original passport (or citizenship certificate for non-travel checkups), two recent passport-size photos, and any medical form your employer, agency or embassy has given you.
• Give complete and truthful answers about your medical history. A report based on false or hidden information may be invalid and cannot be used for a compensation claim.
• Follow any preparation instructions we give you, such as fasting before a blood test.
• You must attend in person. We never issue a report for anyone who has not been examined at our center.

3. Fees and payment

• Foreign-employment medical fees follow the rate set by the Government of Nepal. Other tests are charged at the rates shown at our center and on our website.
• You will receive a bill for every payment. Keep it, because you need it for a compensation claim.
• Fees pay for the tests carried out, not for a particular result. They are not refunded if your result is "unfit" or if an employer or embassy later rejects your application.
• If we cannot complete a test because of a fault on our side, we will repeat it free of charge or refund that test.

4. Results, reports and validity

• Most foreign-employment reports are ready within 24 hours, unless extra or repeat tests are needed.
• Your fitness decision is made by our doctor from your test results and the standards of the destination country. We cannot change a result on request.
• Foreign-employment reports carry the government-approved security hologram. A report without a hologram is not valid for foreign employment.
• Where required, we send your result to the Department of Foreign Employment's online system. Anyone can confirm your report on our verification page.
• A foreign-employment medical report is valid for 2 months from the date of examination. For visa and study medicals, validity is set by the destination country or embassy.

5. What a medical report can and cannot do

A medical examination checks your health on the day of the test, for the conditions listed on the required form. It does not guarantee your future health, and it does not guarantee that a visa, labour permit or job will be granted. Those decisions belong to the government, embassy or employer concerned.

6. Compensation for foreign-employment workers

Section 72 of the Foreign Employment Act, 2064 holds a health institution responsible when a worker is sent home because of a false health report. In line with this law, Asian Plus Medical Center compensates workers who meet the conditions below.

You are eligible when all of these apply

• Asian Plus declared you fit on a hologram-affixed foreign-employment report.
• You went abroad for work through the legal channel, with a valid labour permit.
• The destination country declared you medically unfit within 2 months of your examination date at Asian Plus.
• The condition was one tested for on your report and was present at the time of your examination.
• You submit your claim, with the documents below, within 15 days of returning to Nepal.

Compensation does not apply when

• the condition developed or was acquired after your examination, including sexually transmitted infections and HIV/AIDS;
• you were sent home for a reason other than a condition covered by your report, such as an injury, accident or employment dispute;
• you gave false information or hid a medical condition during your examination;
• the report was altered or used by someone else.

Claims are reviewed by Asian Plus Medical Center. Once a claim is approved, we decide the amount within the Rs. 40,000–60,000 range based on the documents you provide. This process does not limit any right you have under Nepal law.

7. Our website

• Our website and blog give general information, not personal medical advice. Follow the advice of a doctor who has examined you, and confirm requirements with your employer, agency or embassy.
• Country requirements change often. We work to keep our pages current but cannot guarantee every detail is up to date.
• Please use the verification tool only for reports you own or have permission to check.
• Our website content, logo and report designs belong to Asian Plus and may not be copied without permission.

8. Privacy

How we collect, use and protect your personal and health information is explained in our Privacy Policy.

9. Complaints

If you are unhappy with any part of our service, contact us by phone, WhatsApp, email or in person. Complaints are handled by our management team, and we aim to respond within 7 working days. This does not limit any right you have under Nepal law to approach the relevant authority.

10. Changes to these terms

We may update these terms when the law or our services change. The version on our website on the date of your examination applies to that examination.

11. Contact us